FAQ'S

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@urbanchase.store

We do not sell General items. We focus on innovative and problem solving products that are not available in brick-and-mortar stores. We always do research while selecting the quality products.

In the end, you should enjoy the shopping at our store.

Many items we deliver within 8 - 10 business days once it is shipped. Some time it might take longer duration during peak periods.

Shipping times may vary from product-to-product, based on demand and location.

It will take usually between 1-3 business days once we receive your payments except during Peak periods where it can take longer than the normal days.

We do Free Shipping to all over the World. 

Free shipping offer is not applied for bulk orders. Please contact us if you want to place bulk orders.

We are shipping products to almost all over the world.

This will cover your full risk if item is lost or damaged during shipping. You will get your full refund or replacement.

We ship from our warehouses located in USA and China

We accept all Major Credit Cards: Visa, Mastercard, Shop pay and Paypal.

We are New Zealand registered company. We have our reliable and High-Quality vendors all over the world. We supply products from our warehouses located in USA and China. 

We processes all orders in USD by default. You can use our currency converter to see the prices in your local currency.

Yes, all customers will receive an order number after placing their orders. Please contact us on support@urbanchase.store  if you don't receive one within 24 hours.

All inquiries can be forwarded to support@urbanchase.store. We will respond you as soon as possible.

You can be absolutely sure that all purchases here are safe and secure.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

- Points are added to your rewards account when an order is paid or fulfilled, and subtracted when an order is cancelled. If an order is changed for any reason, the points earned will be adjusted to reflect the new order value.

- To earn points you must sign into your customer account at the time of making a purchase. Points will not be added to the account retrospectively if the customer account hasn't been used at checkout.

- The rewards offered by The Urban Chase Store can be changed at our discretion.

- Points can not be transferred to another account or redeemed for cash.

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