We have simple Refund Policy. We are here to facilitate our customers and keep them happy while they do shop at our store. We are here to make long-term relationships with our customers rather than just sell one time and run away.
We hope that our customer will be satisfied with our services.

 

OUR 30-DAYS MONEY BACK GUARANTEE

All products come with a FREE Replacement or Full Money Back Guarantee for 30 days from purchase.
If your purchase does not match the description or is the item is defective or wrong item, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
For defective or faulty products, please email us at support@urbanchase.store - We will Replace or Full Refund your money as soon as possible.

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In order to receive your refund please follow the steps below:

Please keep the product in its original condition and packing if you want to return us and then we will refund your full money.

• Unfortunately, you will have to pay the return shipping cost. We will send you the address of the closest warehouse where you can mail the product you would like to return.
• You will be eligible for Full Refund in case of item lost or damaged during shipping if you select "Insured Shipping" option.

There are certain situations where only partial refunds are granted (if applicable).

 

REFUNDS MAY NOT ACCEPTABLE:

• Unfortunately, the only reason where we cannot accept refunds where any item not in its original condition, is damaged or missing parts for reasons not due to our error.