IS SHIPPING FREE?

Yes, we offer FREE & FAST SHIPPING to all over the world.

 

WHAT IS STANDARD INSURED SHIPPING?

Due to heavy work load on shipping companies, some time package may lost or damaged during shipping. Therefore, if you select Standard insured shipping option at checkout, means you fully covered your product risk during shipping. In this case, we will offer you full refund and replacement.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from our USA / China warehouses by special shipping line and they will do everything they can to get you your order as fast as possible!

Due to the popularity of our offers, please allow an estimated 8 - 10 business days for your order to arrive once it is shipped (varies from product to product and location).

The delivery time might take longer duration during peak periods or unprecedented situation.

 

Important **** Please make sure you enter correct mailing address to get your order on time without any hassle.

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

If you select "Insured Shipping" option, full refund will be provided if item lost or damaged during shipping. If an order gets delayed or even lost during the delivery process, we apologize for the hassle and delay! However, in cases like this, please contact us support@urbanchase.store. Don't worry, we are here to help you out. Please see our refund and return policy for details.